Our Commitment to Your Privacy
At freshlinea, we treat your personal data with the same precision we bring to cleaning your workspace. This policy outlines exactly what we collect, why we collect it, and how you can control it.
What We Collect and Why
We operate on a principle of minimal data necessity. When you engage freshlinea for office cleaning services in Paris, we collect specific information solely to deliver our service, process payments, and communicate scheduling updates. We do not sell your data to third-party advertisers, nor do we mine browsing behavior for unrelated marketing.
For corporate clients in the 8th Arrondissement, this typically includes contact details of the facilities manager, access codes for secure buildings, and specific scheduling requirements. For individual inquiries via our website, we capture email and phone details solely to respond to your request. Every piece of data is stored on secure, encrypted servers located within the European Union, adhering to GDPR compliance standards.
Core Data Types
- Identity & Contact: Name, email, phone, business address.
- Service Access: Door codes, alarm instructions, floor plans (encrypted).
- Financial: Billing address and payment status (processed via secure gateways).
- Technical: IP address and browser type for security logging only.
Questions Investors & Clients Should Ask
Compliance FirstDo you share data with cleaning staff?
Only what is strictly necessary for the job. Staff receive the address, time slot, and specific instructions (e.g., "kitchen deep clean"). They do not see billing info or personal contact details of the office manager.
Is my payment data secure?
We use Stripe for payment processing. freshlinea does not store credit card numbers. We only retain a transaction ID and invoice reference for accounting purposes.
What about cookies?
Our site uses strictly functional cookies to maintain your session and security tokens. We do not use tracking cookies for advertising. Read our Cookie Policy for details.
Can I request data deletion?
Yes. Email us at [email protected] with the subject "Data Deletion". We will remove all personal records within 30 days, barring legal retention requirements.
Do you use AI or automation?
We use basic automation for scheduling confirmations. No client data is used to train generative AI models. Human oversight applies to all data processing.
Third-party processors?
We utilize Google Workspace for email and document storage, and Stripe for payments. All are GDPR-compliant processors.
Legal Anchors & Jurisdiction
This policy is governed by the laws of the French Republic and the European Union (GDPR). Any disputes arising from data processing are subject to the jurisdiction of Paris courts.
In the unlikely event of a data breach affecting your personal information, we will notify you and the CNIL (French Data Protection Authority) within 72 hours of discovery.
Our services are intended for commercial and adult residential use. We do not knowingly collect information from individuals under the age of 16.
Data Protection Officer
For questions regarding this policy or your personal data, please contact our DPO directly.
Key Takeaway: We Prioritize Operational Necessity
We collect only the data strictly required to enter and clean your premises safely. If you are an office manager evaluating us, verify that your internal compliance team approves our access protocols.