Service Specifications: The Freshlinea Protocol
A detailed breakdown of our residential and corporate maintenance tiers. Transparent scopes, vetted personnel, and zero cross-contamination standards.
Precision in Every Sweep
Method Note: Robustness & Limits
Our protocol is evaluated against cross-contamination risks. We enforce a strict color-coded microfiber taxonomy: Blue for glass, Red for restrooms, Yellow for general surfaces. This isolates bacterial transfer vectors. Limitations apply to unsealed porous stone; we use pH-neutral solutions only.
The 'White Glove' Audit
Every service begins with a site-specific assessment of high-traffic zones and delicate surfaces. We map out the "critical path"—the areas touched most (door handles, light switches, elevator panels).
Chemical Protocol
We use pH-neutral, biodegradable solutions for stone and hardwood. Industrial-grade degreasers are reserved strictly for kitchen back-of-house environments, never mixed with front-of-house surfaces.
Vetting & Noise Discipline
Staff undergo background checks and a 3-day training intensive. Vacuuming schedules are adjusted for office environments to avoid meeting disruptions, utilizing a 15-minute buffer for setup.
Residential Tiers: Upkeep to Restoration
Clear scopes to match your lifestyle frequency and budget. No hidden line items.
Before: Standard Maintenance
Focus on surface dust and sanitization.
After: The 'Reset' Deep Clean
Note baseboard clarity and interior detailing.
Standard Upkeep
Ideal for weekly/bi-weekly maintenance.
- ✓ Dust removal & vacuuming
- ✓ Bathroom sanitization
- ✓ Kitchen wipe-downs
Note: Does not include inside appliances.
The 'Reset' Deep Clean
Move-in prep or monthly restoration.
- ✓ Includes Standard tasks
- ✓ Inside cabinets & appliances
- ✓ Baseboard scrubbing
- ✓ Window tracks
Guaranteed for deposit returns.
Specialty
Niche protocols for specific needs.
- ✓ 'Pet-Hair' HEPA Protocol
- ✓ Post-Construction Dust
- ✓ Move-In / Move-Out
Add-on pricing applied.
The Invisible Workforce
Corporate & B2B Logistics
After-Hours Operations
Teams work strictly 19:00–06:00. Zero disruption to your 09:00 AM board meeting.
Server Room Protocol
Dry-mop only. No liquids within 2 meters of active hardware racks. Asset protection is priority #1.
Supply Restocking
We monitor and refill soap, paper towels, and sanitizer dispensers as part of the standard scope.
Security Clearance
Bonded and insured staff capable of working in sensitive environments with zero-key-contact via lockbox.
The Decision Lens
Use this criteria to determine if our service matches your operational model.
Response Time
We prioritize established schedules over emergency calls. (Sacrifices: 12h rush fee).
Transparency
Fixed scopes per tier. (Optimizes: Budget predictability. Sacrifices: Unbundled flexibility).
Eco-Certifications
pH-neutral standard. (Optimizes: Surface longevity. Sacrifices: Aggressive stain removal on aged fabrics).
Trade-Offs & Mitigation
Honest assessment of where our model delivers value and where it may not fit.
Eco-Friendly vs. Cost
Using certified green products increases material cost by ~15%. Mitigation: Reduced health liabilities and surface degradation risks.
Speed vs. Thoroughness
Teams are scheduled for strict blocks. Mitigation: The 'Re-clean Promise' covers any missed spots within 24h.
In-House vs. Outsourced
We do not subcontract. Mitigation: Consistent quality and accountability, though booking lead times are longer than app-based services.
Specialist Treatments: Beyond the Mop
When standard protocols aren't enough. High-value restoration for specific materials and environmental needs.
Hardwood Revitalization
Penetrating oils for dried timber.
Air Quality Hygiene
HVAC vent extraction.
Leather Conditioning
pH-balanced restoration.
Note: These are billed separately as add-ons to standard maintenance packages.
Logistics & The Promise
Booking & Cancellation
- Standard Window 24h advance
- Rush Fee <12h arrival
- Free Cancellation Up to 12h prior
The Re-clean Promise
If a spot is missed, we return within 24 hours to fix it at no extra charge. No questions asked.
Payment & Supplies
- • Payment: Invoiced post-service (Bank transfer / Secure card link).
- • Supplies: Client-provided preferred products accepted, or freshlinea eco-stock for a small fee.
Freshlinea.cc
10 Rue de Penthièvre, 75008 Paris
Ready to start?
+33 1 40 71 91 56